Privacy Policy

Established October 21, 2021 · Last Modified February 17, 2026

1. Reasons the Company Collects Personal Information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

If you do not want the Company to keep you up to date with our news and the latest information on products and services, log into your account and update your personal contact information and preferences.

2. Information the Company Collects and How It May Be Used

There are several situations in which your personal information may help us give you better products and service. For example:

• We may ask for your personal information when you're discussing a service issue on the phone with an associate, participating in an online survey, registering your products, or purchasing a product.
• When you interact with the Company, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Company products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
• We also collect information for market research purposes — such as your occupation and where you use your Company products — to gain a better understanding of our customers and thus provide a more valuable service.
• We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
• We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve our products.

This information may be shared with third parties or in special circumstances as described elsewhere in this policy.

3. Your Online Company ID and Related Information

Our websites allow you to create a HoloModular ID based on your personal information. This convenient service saves you time and allows for easier use of our web services. To create your HoloModular ID you will need to create a personal profile by providing your name, phone number, email address, and in some cases your mailing address or a credit card number. The system saves the information in your personal profile and assigns you your own unique personal HoloModular ID which you can use when performing various activities relating to our websites and the products and services you purchase from the Company.

4. Gift Cards and Services

The Company also enables you to purchase and send gift certificates and products to family members, friends or colleagues. To fulfill your request, the Company may require personal information about the person to whom you are sending the product or service such as their name, physical address, email address, and so on. The personal information you provide about that person is used only for the purpose for which it is collected. The Company will not use the information collected to market directly to that person.

5. Publicly Displayed Information is Public

If you use our product to post public information, you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. The Company is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information which was previously nonpublic, available by enabling certain user features, the Company will collect that information from your interaction and the information will become publicly available.

6. When the Company Discloses Your Information

The Company takes your privacy very seriously. The Company does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within our corporate group who will take steps to safeguard it in accordance with our privacy policy.

There are also times when it may be advantageous for the Company to make certain personal information about you available to companies that the Company has a strategic relationship with or that perform work for the Company to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services or conduct customer research or satisfaction surveys. These service providers may include:

• Payment processors and financial institutions
• Cloud hosting and infrastructure providers
• Email and communication service providers
• Analytics and performance monitoring services
• Customer support platforms

In such situations these companies are prohibited from using your personal information for any unauthorized purposes and are also obligated to protect your information in accordance with the Company's policies, except if we inform you otherwise at the time of collection.

The Company may take the personal information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other customers we may have, to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). The Company then uses the aggregated information to improve the quality of its services to you, and to develop new services and products. This aggregated non-personally identifying information may be shared with third parties.

We also reserve the right to disclose your personal information for any reason if, in our sole discretion, we believe that it is reasonable to do so, including credit agencies, collection agencies, merchant database agencies, law enforcement, litigation or to satisfy laws, such as the Electronic Communications Privacy Act, the Children's Online Privacy Protection Act, regulations, or governmental or legal requests for such information. We may also disclose personal information that is necessary to identify, contact, or bring legal action against someone who may be violating our contracts, policies and procedures. Finally, we may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

7. How the Company Protects Your Personal Information

The Company takes precautions—including administrative, technical, and physical measures—to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

Our websites use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required and to make online purchases you must use an SSL-enabled browser to protect the confidentiality of your personal and credit card information while it's transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining your personal information.

8. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account information: Retained for the duration of your account and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements.
• Transaction records: Retained for at least seven (7) years as required for tax and accounting purposes.
• Communication records: Retained for three (3) years unless a longer period is required for legal or business purposes.
• Log data and analytics: Typically retained for up to two (2) years.

When personal information is no longer needed, we securely delete or anonymize it. You may request deletion of your personal information as described in Section 18 of this policy.

9. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law. Where required, we will notify affected individuals via email or prominent notice on our website, and we will notify relevant regulatory authorities within the timeframes mandated by law. Our notification will describe the nature of the breach, the types of information involved, the steps we are taking in response, and actions you can take to protect yourself.

10. Integrity of Your Personal Information

The Company has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided and can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking your account page at ServiceQuery.com, ServiceBricks.com, or HoloModular.com.

In addition, you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at support@holomodular.com.

11. Privacy of Children

YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THE COMPANY'S WEBSITE. If you are under eighteen years of age, you are not permitted to access the Company's websites for any reason. Due to the age restrictions for use of this website, no information obtained by this website falls within the Children's Online Privacy Protection Act of 1998 and is not monitored as doing so.

Protecting children's privacy is especially important to us. The Company recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the purchaser of the product and will be treated as such by this privacy policy. If a child under 13 submits personal information to the Company and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and all other applicable laws. Therefore, we restrict our websites to people 18 years or older.

12. Cookies and Other Technologies

As is standard practice on many corporate websites, our websites use "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our websites, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

If, however, you prefer not to enable cookies, you can disable them in your browser settings. Please note that certain features of our websites will not be available once cookies are disabled.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base. The Company will not use the information collected to market directly to that person.

In some of our email messages we use a "click-through URL" linked to content on our websites. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition, we use pixel tags—tiny graphic images—to tell us what parts of our websites customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we're sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store this information in a secure database located in Florida in the United States.

Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals to websites. Our website does not currently respond to or alter its practices based on DNT signals. However, you can manage your privacy preferences through your browser settings and by configuring cookies as described above.

13. Commitment to Your Privacy

As we said, the Company takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to our employees and strictly enforce privacy safeguards within the company. In addition, the Company supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce.

14. International Users and Data Transfers

The Company is based in the United States and processes personal information in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland: We process your personal data on the following legal bases: (a) your consent; (b) as necessary to perform our contractual obligations to you; (c) as necessary for our legitimate business interests that do not override your rights; or (d) as required by law. You have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your personal data
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with your local data protection authority

Where we transfer personal data outside the EEA, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

15. Links to Sites of Other Companies

Our websites have links to the sites of other companies. We are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

16. Further Questions Regarding Privacy

If you have questions or concerns about the Company's Customer Privacy Policy or data processing, please contact us at support@holomodular.com. The Company's Data Protection Officer will respond to your inquiry within 30 days.

If you do not want the Company to keep you up to date with Company news and the latest information on products and services, log into your account and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

17. Effective Date; Updates to Privacy Policy

This privacy policy was originally established on October 21, 2021 and was last modified on February 17, 2026. The Company reserves the right to revise, amend, or modify this policy at any time and in any manner. When we change the policy in a material way, a notice will be posted on our websites along with the updated privacy policy. Your use of our websites and any other services provided by the Company after such changes are implemented constitutes your acknowledgement and acceptance of these changes. Please consult this privacy statement prior to every use for any changes.

18. Your Privacy Rights (California, Virginia, Colorado, Connecticut, and Other States)

Depending on where you reside, you may have specific rights regarding your personal information under state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and the Connecticut Data Privacy Act (CTDPA).

Your Rights May Include:

• Right to Know: You may request that we disclose what personal information we have collected about you, including the categories of information, sources, purposes for collection, and third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You may opt out of the sale or sharing of your personal information for targeted advertising purposes. Note: We do not sell your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
• Right to Data Portability: You may request a copy of your personal information in a portable, readily usable format.

How to Exercise Your Rights

To exercise any of these rights, please contact us at support@holomodular.com or call us at 410-493-1879. We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

We will respond to your request within 45 days. If we need additional time, we will notify you of the extension and the reason.

Categories of Personal Information Collected

In the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers (name, email address, phone number, IP address)
• Commercial information (products purchased, transaction history)
• Internet or network activity (browsing history, interactions with our website)
• Geolocation data (approximate location based on IP address)
• Professional or employment-related information (if provided)
• Inferences drawn from the above to create a profile

Sale of Personal Information

We do not sell your personal information as defined by the CCPA/CPRA or other state privacy laws. We do not share your personal information for cross-context behavioral advertising.

19. Use of AI-Generated Content

Our Services may utilize Artificial Intelligence ("AI") technologies to generate responses, suggestions, or other outputs based on user input. While we strive to provide accurate and helpful information, AI-generated content may occasionally be incorrect, misleading, incomplete, inappropriate, or otherwise flawed ("AI Hallucinations").

By using our Services, you acknowledge and agree to the following:

• Use at Your Own Risk: AI-generated content is provided as-is without warranty. You assume all risk associated with your use of AI-generated outputs.
• Not Professional Advice: AI-generated content is for informational purposes only and should not be considered professional advice (including but not limited to legal, medical, financial, or any other professional field). You should consult a qualified professional before making decisions based on AI-generated information.
• User Responsibility: You are solely responsible for evaluating the accuracy, relevance, completeness, and usefulness of any AI-generated content. You should not rely solely on the AI for critical decisions or actions.
• Limitation of Liability: We make no guarantees or warranties regarding the accuracy, quality, or reliability of AI-generated outputs. We expressly disclaim all liability for any errors, inaccuracies, or decisions made based on AI outputs. Your use of AI-generated information is at your own risk.
• Feedback: We encourage users to report inaccurate or inappropriate AI outputs to support@holomodular.com so we can continuously improve the quality and safety of our Services.

Automated Decision-Making

We do not use AI or automated decision-making processes that produce legal effects or similarly significant effects on you without human involvement. AI features in our services are designed to assist and augment human decision-making, not replace it.

20. SMS and Text Message Communications

We may collect and use your mobile phone number to send you SMS messages related to our services, including but not limited to account updates, service notifications, and promotional offers. By providing your mobile number and opting in to receive SMS messages, you consent to receive such communications from us. Standard message and data rates may apply, depending on your mobile carrier.

Opt-In and Opt-Out

You may opt in to receive SMS messages by providing your mobile number through our website or other means. You can opt out at any time by replying "STOP" to any SMS message you receive from us. After opting out, you will no longer receive SMS messages from us unless you opt in again.

Data Sharing and Security

We do not share your mobile number with third parties for their marketing purposes. We implement reasonable security measures to protect your personal information, including your mobile number, from unauthorized access or disclosure.

21. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact our Data Protection Officer, Danny Logsdon, by email at support@holomodular.com, by phone at 410-493-1879, or by US Mail to: